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Cancellation & Refund Policy

At Guider Sports, we strive to provide our customers with the best products and services. We understand that sometimes, situations may arise that require cancellations or refunds. This Cancellation and Refund Policy outlines our procedures and guidelines regarding cancellations and refunds for purchases made through our website or services.

1. Cancellation Policy

1.1. Orders for Physical Products

  • Cancellation Period: Customers may request for the cancellation of their order for physical products within [24] hours of placing the order. There after , Cancellations of the booked order will not be considered .

  • Request for Cancellation:  Customers should contact our Customer Support Team [sales@guidersports.com] or [Customer Support Phone +91-9520998809] within timeline as mentioned .

1.2. Services and Subscriptions

  • Cancellation of Services: Cancellation policies for services and subscriptions may vary depending on the specific service or subscription plan. Customers should refer to the terms and conditions associated with the service or subscription for cancellation details.

2. Refund Policy

2.1. Eligibility for Refunds

  • Products: Refund for physical products, the following conditions must be applied.:

    • The product is defective or damaged upon receipt.

    • The product does not match the description on our website.

    • The customer has complied with our return process (see Section 2.2).

  • Services and Subscriptions: Refund eligibility for services and subscriptions will be outlined in the specific terms and conditions associated with each service or subscription plan.

2.2. Return Process for Physical Products

  • Customers must contact our Customer Support Team at [sales@guidersports.com or [+91-9520998809] within [2] days of receiving the product to initiate a return request.

  • To complete the return process, customers may be required to provide proof of purchase and evidence of the product's condition, such as photographs of any damage or defects.

  • Once the return request is approved, customers will be provided with instructions for returning the product.

2.3. Refund Method

  • Refunds for eligible products will be processed using the same payment method used for the original purchase. Refunds may take [7] business days to process and may vary depending on the customer's financial institution.

3. Non-Refundable Items

  • Certain items may be non-refundable, and this will be clearly stated at the time of purchase. Non-refundable items may include, but are not limited to, digital downloads, personalized or customized products, and certain services.

4. Changes to the Policy

  • Guider Sports reserves the right to update or modify this Cancellation and Refund Policy at any time. Any changes will be posted on our website, and it is the responsibility of customers to review the policy periodically.

5. Contact Information

  • If you have questions or require further information regarding our Cancellation and Refund Policy, please contact our Customer Support Team at [sales@guidersports.com] or [+91-9520998809 Customer Support Phone Number].

By making a purchase through Guider Sports, you acknowledge that you have read, understood, and agree to abide by this Cancellation and Refund Policy.

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